Problem Solving Once you understand the cause, it’s time to offer a solution.

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Show that you understand the customer’s concerns and try to find a way to solve the problem. If the issue is price, you might say, “I understand that cost is an important factor. However, this product is not just a short-term investment, but will save you money in the long run thanks to [advanced features, long-term warranty, real-world performance].” Clearly explaining the value of the product will help the customer realize that the initial cost is worth it.

Confirm and continue the conversation
After explaining, don’t forget to check back to see if your answer has satisfied the customer. A simple question like “Do you feel this solution is suitable for your needs?” or “With what I’ve shared, is there anything else you need me to clarify?” will help you confirm the customer’s slovenia number data agreement and open up the opportunity to continue the conversation to get closer to closing the sale.

Rejection can come from many reasons, it can be price, product quality, or simply comparison with competitors. And in those times, the seller needs to be able to listen, understand and persuade to be able to maintain a long-term relationship with the customer.

>>> What is customer satisfaction? How to become a 5 star service in the industry

Skills to handle customer rejection in specific situations
Here are specific examples of customer rejections and how you can turn them into conversion opportunities.